Troubleshooting
“Store setup incomplete”
Section titled ““Store setup incomplete””Your catalog sync didn’t finish. Choose Retry setup on the banner. If the banner says Shopify hasn’t finished connecting your store, open Parbat from your Shopify admin, wait a few seconds and retry. If the banner comes back, email us.
“Add cost to unlock pricing”
Section titled ““Add cost to unlock pricing””The product has no cost per item in Shopify, so Parbat can’t tell whether a price protects your margin. Add the cost in Shopify; see Cost per item. Parbat picks it up on the next sync.
No Daily Briefing yet
Section titled “No Daily Briefing yet”Your first briefing usually arrives within a day of installing. If your store has no orders in the last 30 days, open Pricing Readiness in Pricing Basecamp to see what Parbat needs first. It refreshes daily.
A move says “awaiting validation”
Section titled “A move says “awaiting validation””It hasn’t been validated yet. Parbat re-checks it every day. To validate it now, an Owner or Admin can open the move and validate it. See Validation.
A move is blocked
Section titled “A move is blocked”Open the move’s drawer. It says which check blocked the move under “Why this is blocked”, and what unlocks it under “Next step”, for example a missing cost or a product that isn’t active. See Guardrails.
A product you acted on recently can be missing for a while: Parbat doesn’t bring it back in your briefing for at least 7 days. And while a price change you shipped is still being measured, your briefing holds new moves on that product, for up to 30 days.
I can’t see Ship or Rollback
Section titled “I can’t see Ship or Rollback”The main Ship button appears only when a move is ready to ship. Some held moves offer a button such as Ship $X anyway instead, which only an Owner can use. If a move is awaiting validation or blocked, the drawer shows what it needs instead. Rollback appears on a move that has shipped. Only Owners and Admins can ship or roll back, so if yours is refused, ask an Owner or Admin to change your role. See Your team.
“You don’t have access to this workspace”
Section titled ““You don’t have access to this workspace””Choose Request access. Your request waits until an Owner or Admin accepts it and picks your role. Let them know you’ve asked. Once you’re in, refresh Parbat.
Rollback asks about a later change
Section titled “Rollback asks about a later change”The price changed again after this move shipped. See If you shipped a later move.
Still stuck
Section titled “Still stuck”Email us with your store’s name and what you saw.